Returns and Refunds Policy
At b-day, your satisfaction is our priority. If you are not happy with your purchase, we offer a simple 7-day return policy from the date of delivery.
What Can Be Returned?
You can return an item if:
- The product is defective or damaged on arrival.
- The wrong product was delivered.
- The product does not match its description on the website.
- The product is unused and in its original packaging with all tags intact.
Non-Returnable Items:
- Opened perfumes or fragrances.
- Opened personal care or beauty products (for hygiene reasons).
- Products that have been used, washed, or altered.
- Items returned after 7 days of delivery.
How to Initiate a Return
- Contact us within 7 days of receiving your order.
- WhatsApp us at +92 347 5953531 with: Your Order ID, Reason for return, Clear photos of the product and packaging and unboxing video.
- Our team will review your request within 24 hours.
- If approved, we will arrange pickup or guide you on how to send the item back.
- After we receive and inspect the item, your refund or replacement will be processed.
Refund Options
- Replacement — We send you the correct/new item.
- Store Credit — Credit added to your b-day account for future orders.
- Cash Refund — Refund via JazzCash, Easypaisa, or Bank Transfer within 5–7 business days after return is received.
Damaged or Wrong Product
If you receive a damaged or wrong product:
- Do NOT use or open the item further.
- Take clear video immediately during opening the parcel.
- Contact us within 48 hours of delivery via WhatsApp: +92 347 5953531
We will prioritise your case and arrange a free replacement or full refund.
Warranty
Electronics and gadgets (Airpods, Smart Watches, Smart Gadgets) come with a 7-day replacement warranty for manufacturing defects.
Warranty does not cover physical damage, water damage, or misuse.
Contact for Returns
💬 WhatsApp: +92 347 5953531
✉️ Email: b-day.shopping@gmail.com
🕐 Support Hours: Monday – Saturday, 9am – 8pm